Secure Personnel

Malama Health takes the security of its data and that of its clients and customers seriously and ensures that only vetted personnel are given access to their resources.

All Malama Health contractors and employees undergo background checks prior to being engaged or employed by us in accordance with local laws and industry best practices.

Confidentiality or other types of Non-Disclosure Agreements (NDAs) are signed by all employees, contractors, and others who have a need to access sensitive or internal information.

Secure Development

All development projects at Malama Health, including on-premises software products and support services follow secure development lifecycle principles.

All development of new products, tools, and services, and major changes to existing ones, undergo a design review to ensure security requirements are incorporated into proposed development.

All team members that are regularly involved in any system development undergo annual secure development training in coding or scripting languages that they work with as well as any other relevant training.

Software development is conducted in line with OWASP Top 10 recommendations for web application security.

Secure Testing

Malama Health deploys third party vulnerability scanning of all production and Internet facing systems on a regular basis.

All new systems and services are scanned prior to being deployed to production.

We perform penetration testing both by internal security engineers and external penetration testing companies on new systems and products or major changes to existing systems, services, and products to ensure a comprehensive and real-world view of our products & environment from multiple perspectives.

We perform static and dynamic software application security testing of all code, including open source libraries, as part of our software development process.

Cloud Security

Hosted Malama Health provides maximum security with complete customer isolation in a modern, multi-tenant cloud architecture.

Hosted Malama Health leverages the native physical and network security features of the cloud service, and relies on the providers to maintain the infrastructure, services, and physical access policies and procedures.

All customer cloud environments and data are isolated using Malama Health’s account based isolation approach. Each customer environment is stored within a dedicated trust zone to prevent any accidental or malicious co-mingling.

All data is also encrypted at rest and in transmission to prevent any unauthorized access and prevent data breaches. Our entire platform is also continuously monitored by dedicated, highly trained Malama Health staff.

We will separate each customer's data and our own, utilizing accounts to ensure data is protected and isolated.

We implement role-based access controls and the principles of least privileged access, and review revoke access as needed.

Application Security

Encryption - Data is encrypted in transit with TLS 1.2. Data is encrypted at rest with AES.

Continuous Monitoring - Independent third-party threat and vulnerability testing.

Data Handling - Malama Health is in full compliance with GDPR and has support for data deletion.

Secure Hosting - Malama Health’s cloud environments are backed by AWS' security measures.

RBAC - Role based account access workflows.

Continuous Security Commitment

Security Awareness Training - Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Roles and Responsibilities - Roles and responsibilities related to our information security program and the protection of our customer's data are well defined and documented.

Information Security Program - We have an information security program in place that is communicated throughout the organization.

Continuous Monitoring - We continuously monitor our security and compliance status to ensure there are no lapses.

Compliance

Malama Health is committed to providing secure products and services to safely and easily manage billions of digital identities across the globe.

Report Vulnerabilities

Found a potential issue? Please help us by reporting it so we can fix it quickly.

Contact us at security@heymalama.com

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